Returns & Exchanges is only for defect product and or the order doesn’t match with the product received and or the size ordered doesn’t fit with customer body:

  • The product/ color/ size of products received  do not match with the product/ color/ size ordered
  • There is a defect in the product received
  • The size ordered doesn’t fit with customer body
  • The product returned must be in original condition, UNUSED, UNAMENDED, AND UNWASHED, and still complete with the price tag
  • Related to the availability of stock items to be returned or exchanged. If the item you want to change is not available in-stock, you can exchange with other colors for the same product or return the item.
  • Returns can only be made within 2 × 24 hours since the products are received via  JNE. Buyers who do return of products must attach a document receipt of products.
  • All goods promo / discount can not be exchanged or returned.