RETURNS & EXCHANGES
Returns & Exchanges is only for defect product and or the order doesn’t match with the product received and or the size ordered doesn’t fit with customer body:
- The product/ color/ size of products received do not match with the product/ color/ size ordered
- There is a defect in the product received
- The size ordered doesn’t fit with customer body
- The product returned must be in original condition, UNUSED, UNAMENDED, AND UNWASHED, and still complete with the price tag
- Related to the availability of stock items to be returned or exchanged. If the item you want to change is not available in-stock, you can exchange with other colors for the same product or return the item.
- Returns can only be made within 2 × 24 hours since the products are received via JNE. Buyers who do return of products must attach a document receipt of products.
- All goods promo / discount can not be exchanged or returned.